How will process improvements happen during and after implementation of the new code?

The City is improving development processes at the same time as the new code is being launched—so both efforts work hand-in-hand.

• During UDC implementation, we’re focused on training staff, updating technology, and streamlining permits and applications to match the new rules. This helps make the transition smooth for both staff and applicants.
• Many improvements—like clearer checklists, digital applications, and better customer service—are being built into the system as we roll out the UDC.
• After the UDC is in place, this work will keep going. We’ll continue tracking how the new code performs and make regular updates to both the code and the processes that support it.
• The goal is to build a long-term culture of improvement—where the City regularly reviews what’s working, fixes what isn’t, and keeps making development easier, faster, and more predictable.

In short, the UDC gives us a better rulebook, and process improvement makes it easier to use. Together, they’ll keep evolving to serve Missoula better over time.